We accept all major debit and credit cards (Visa, MasterCard, Discover, Amex) and PayPal. Sorry, no cash or personal cheques. For your security, your billing name and address must be entered exactly as they appear on your credit card statement. An order that does not match these criteria is subject to cancellation. Only one credit card may be used per order.

Once an order is placed through our website and the order is processed, an email will be sent to the email address provided on the order confirming your order was received and a tracking number will also be provided for your reference.

Check to make sure you entered the correct email address when you submitted your order. If not, contact us at support@prettyparty.com to let us know the correct address. If your email address you entered was correct, check your junk mail file. If the email isn’t there, please let us know at support@prettyparty.com.

All orders received will ship no later than two business days after it was ordered (e.g., Monday through Friday with the exception of some holidays).

Standard delivery is DHL eCommerce.

Most orders sent by standard delivery will be received within 3-6 weeks after the order is submitted.

The cost of shipping is calculated when you check out, based on your delivery address. We use DHL eCommerce as our preferred shipping carrier for all Australia standard deliveries because of their reliability and cost-effectiveness. Average standard shipping cost is about A$15.

Right now, we're offering FREE GROUND SHIPPING on all orders over A$110 (not including sales tax) within Australia.

We charge for shipping (except for orders over $50) because we want to make your PRETTYPARTY products as affordable for you as possible.

We gladly accept returns and/or exchanges of products but ONLY if their packaging has NOT been opened or tampered with, ONLY if the products have not been worn or otherwise taken out of their package, and ONLY if we receive the returned or exchanged items within 30 days of receiving your order, accompanied by a valid Return Authorization Number (RA#). Unfortunately, due to hygiene and safety considerations, we are not able to accept products with opened or altered packages or that have been worn or removed from their packaging. 

If our policy does not permit you to return or exchange an item that you are not satisfied with, please contact us at support@prettyparty.com and we will do our best to respond to your issue.

First, we validate your purchase in the form of an original receipt or through our database by way of an order confirmation with customer name, order number, order date and order amount. We may require identification of customers as well. Then, we issue a refund that is credited in the original form of payment (except that we only issue merchandise credits for gift receipt returns). Please note that all shipping and handling fees are non-refundable. 

You are responsible for all return shipping costs and we recommend that you send your return with a tracking number as PRETTYPARTY will not be held responsible for lost returns. 

PRETTYPARTY monitors all returns and exchanges to identify possible misuse of our policy. On very rare occasions and only due to a high rate of returns by a single customer in a short amount of time, we might flag an account to protect our policy for all of our customers.

If you need to exchange an item for a different style or color and the exchange is consistent with PRETTYPARTY’S return and exchange policy (including that it is within 30 days of your original purchase), simply circle the item(s) on your packing slip that you wish to exchange and indicate the color or product you prefer. Merchandise sent to us for exchange must be unopened, unworn, unwashed, unaltered and otherwise in its original condition. Your new item(s) will be shipped out as soon as the return is received and processed by our system. Please follow the procedures below to send back your exchange. 

You are responsible for all exchange shipping costs and we recommend that you send your exchange with a tracking number as PRETTYPARTY will not be held responsible for lost returns. We will also bill you for applicable shipping costs associated with us sending you your exchange.

Please email us at support@prettyparty.com for return or exchange instructions.

We occasionally offer exclusive promotional codes to customers who sign up for an account or through a marketing promotion. These premium offers provide limited time discounts on PRETTYPARTY shipping or merchandise. 

To apply a code that you have received, proceed to checkout. Once you’re on the payment page, enter the code exactly as it appears in the "Using a Promo Code” field. Codes are case sensitive. Click apply to activate that code. If your discount qualifies, it will be displayed in your payment summary. If the product is excluded from the promotion or the code is expired, the code will not apply. Only one promo code per order will be applied.

We are unable to make changes to, or cancel, your order once it has been placed. However, you may return your product within 30 days of receipt, so long as it complies with our return and exchange policy. 

Occasionally, orders are canceled by our system if a product is unavailable or if we are unable to verify your payment information, ship to the address provided or detect that this is a duplicate order. We will promptly email you to provide notice of cancellation.

PRETTYPARTY hair extensions come in 18 different colors: 14 core colors ranging from Platinum Blonde to Dark Blonde, Light Brown to Black Brown, Ice Blonde to Dark Grey, Medium Auburn and 4 fantasy colors. Unlike conventional extensions, which attach below your natural hair, our hair extensions attach on top of your hair, so you can choose a color to match your mood or your natural hair.

PRETTYPARTY hair extensions are completely do-it-yourself and can be applied in 30 seconds or less! You simply take the hair extension and secure through, directly over, or around the base of your pony or top knot and go! See our How-To Guide on our website or our How-To Video section on our website for step by step instructions.

We suggest using a mild shampoo (sulfate-free ones work best) to wash your hair extension. You don't need to wash it as frequently as your own hair; just when you feel it needs it. 

Wash in cool water and immerse your hair extension. Let soak for a few minutes. Use fingers to gently clean and rinse in cool water until all shampoo is removed. 

Refill sink with cool water and add a small amount of mild conditioner to hair extension. Remove hair extension and gently comb through any tangles with your fingers. Blot dry in a towel and gently shake. Let your hair extension air dry. Do not brush or style your hair extension when it's wet; instead, wait until it is completely dry. Once dry, style as desired. 

Even better, to freshen and clean your hair extension in mere seconds, purchase and use our PRETTYPARTY Revitalizing Towelettes.

Yes, our hair extensions are made of heat friendly high quality fiber. High Quality Heat Friendly Fiber (RECOMMENDED HEAT FOR STYLING TOOLS 300° F)

Our patented StyleFlex® is a system for attaching your hair extension to your natural hair without the use of tape, clips, glue, beads, weaves, or damage to your hair. Hair is wound around a flexible, bendable core, allowing you to attach the hair extension in seconds and also to bend it into various shapes to create your own style. PRETTYPARTY is using technology to change the hair game!